Delivery Info

Not necessarily, your meals are delivered frozen in a sustainable carboard box with a wool liner insulation that keeps them cold for a few hours.

At checkout, please provide clear delivery instructions (e.g., gate code, safe spot, friendly dog) so the delivery driver knows where to leave your box. You'll receive an SMS with a photo of the delivery location if it occurs between 8 am and 6 pm.

Your box will be delivered as per the date you selected at the time of purchase.

You will then receive 2 SMS to track your order:

1. A first SMS the evening before with a two‑hour ETA window and live tracking details. Please note that traffic and weather can impact the Estimated delivery time. 
   
2. A post-delivery SMS after your Délidoor box has been delivered.

Please note that if you have selected to be delivered during nighttime (12am to 7am), you will not receive the second SMS since we pause notifications during quiet hours out of courtesy for sleepy households. You will still get a tracking SMS the evening before.

For orders over $120 there is no delivery fee. Under $120, we charge a flat $17 fee.

Yes you can but please get in touch during business hours with us as soon as possible over:

•  the phone (02 8552 2850),
• the live chat, or
• email during business hours (hello@delidoor.com.au)

We will see what we can do to help. We may not be able to help if the request is sent too close to the delivery date. One rule: the earliest is the best. 

We’d love to, but right now we don’t have a nation‑wide reverse‑logistics network to collect and return boxes to our kitchen. While we work on a sustainable take‑back solution, please:

• Cardboard outer: flatten and pop it in your curbside recycling. 
• Wool liner: tear it up for your home compost, tuck it under a garden bed as mulch, or reuse it as natural pet bedding or cool‑box insulation.

Thanks for giving our eco‑packaging a second life!

When you gift a box of food, use your email at the checkout so the giftee don't receive the invoice but add their mobile number at checkout. They’ll receive the tracking SMS and you’ll receive an email confirmation once the box lands.

If you decide to keep your mobile number (you really want to make sure this is a surprise), do not forget to tell the giftee when the box has arrived (you would have received a SMS for this). 

We are really sorry to hear that. Snap a quick photo and email us within 24 hours. We’ll make it right—replacement, credit or refund, no fuss.

The more clues you give, the faster your driver can find the right spot—and your meals stay frozen right where you expect them. Think of it as a little treasure‑map:

Handy details to include

• Entry codes (gates, buzzers) or which button to press for apartments.
• Landmarks that set your place apart—house colour, big jacaranda tree, “third villa on the left”.
• Where to drop the box if you’re out: shady front porch, bench by the garage, inside the milk‑crate.
• Heads‑up about tricky access—tight driveway, low bridge, steep gravel, enthusiastic labrador.

Good to know

• Drivers read these notes at the moment of delivery only.
• Drivers will not call you before the delivery
• You’ll receive an SMS tracking link the night before—check it instead of calling; couriers can’t answer phones while driving.

A few things our drivers can’t do for safety reason

• Enter your home, backyard, garage, or climb fences.
• Deliver beyond the lobby in high‑rise buildings (time and parking limits) if access is not granted. The box will be left safely in the lobby or under the intercom. 
• Navigate very narrow, unlit, or unsafe driveways—let us know and we’ll leave the box at the street edge instead.

Clear instructions = quicker drop‑off, lower risk of thawing, and fewer “Where’s my meal box?” moments. Thank you for making delivery day smooth!

Yes—selected postcodes can choose an overnight window (between 12am – 7 am). It’s a handy option if you’re at work all day, but there are a couple of things to keep in mind: 

• No SMS are sent for overnight deliveries
  We pause text notifications during quiet hours out of courtesy to sleepy households. You’ll still get:
  • a fulfilment email sent the day before confirming your order has been packed
  • a tracking SMS the evening before with a two‑hour ETA.
    
    
• Safe‑place is essential
  Night drivers can’t buzz apartments or wait at doors. Please nominate a weather‑proof, hidden spot that’s easily accessible from the street (front porch alcove, bench behind a pot plant, inside a milk‑crate, etc.).
  
  
• High‑rise caution
  If you live in a secure building without a lobby the courier can access freely, we don’t recommend night‑time delivery—the box may end up outside the main doors and could be mistaken for rubbish or, worse, stolen. Choose a daytime slot or send to a friend’s house instead.
  
  
• Frozen integrity
  Meals ride in an insulated wool liner that keeps them frozen for up to eight hours. Bring the box inside and pop everything in the freezer as soon as you wake up. 

In short: night delivery is brilliant for houses and low‑rise units with a clear, safe‑place for the driver to drop the box, but less ideal for high‑security apartments complex. When in doubt, pick a daytime window or talk to us at hello@delidoor.com.au and we’ll find the best option.