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Last updated: March 2026
This Privacy Policy explains how Délidoor collects, holds, uses and discloses personal information.
In this Privacy Policy, Délidoor, we, us and our means JLMT Pty Ltd trading as Délidoor.
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy applies to personal information collected through our website, customer account portal, order process, phone and email communications, referral forms, funded meal programs including NDIS and Support at Home, social media interactions, surveys, promotions, and any other dealings you have with us online or offline.
The personal information we collect depends on how you interact with us, but may include:
We may collect your name, address, email address, phone number, delivery address, billing address, account login details, and any delivery instructions you provide.
We may collect details about the products you order, your order history, transaction status, invoices, refunds, discounts, gift card use, loyalty or rewards activity, and communications relating to your orders. Payments are processed securely through Shopify and its authorised payment providers, and we do not store full card details.
Payments made on our website are processed securely through Shopify and its authorised payment providers. Délidoor does not store your full credit card or debit card details.
We may receive limited payment related information necessary to confirm and administer transactions, such as the payment status, payment method type, billing name and address, transaction amount, and related records needed for refunds, fraud prevention, accounting or customer support.
If you order through or enquire about funded services such as NDIS or Support at Home, we may collect additional information needed to assess eligibility, set up your account, arrange approvals, and manage invoicing and service delivery. This may include:
provider name
care manager, support coordinator, nominee or plan manager details
provider contact details
participant or recipient details
funding related identifiers or reference numbers
service approval details
contribution and invoicing information
records relating to referrals or provider communications
In some cases, we may collect health related information or other sensitive information where it is reasonably necessary for us to provide our products or services or support a funded meal arrangement. This may include information about dietary requirements, allergies, disability related requirements, or information relevant to meal suitability or delivery support.
Where required by law, we will collect sensitive information with your consent or as otherwise permitted by law.
We may collect records of your communications with us, including emails, phone calls, chat messages, reviews, survey responses, complaints, and customer support enquiries.
When you visit our website or use our digital services, we may collect information such as your IP address, browser type, device type, time zone, pages viewed, referring websites, products viewed, search terms, cookie information, and how you interact with our website, emails, and advertising.
If you are a supplier, contractor, referrer, provider representative or business contact, we may collect your name, business name, position, email address, phone number, business address, bank details, and other information relevant to our relationship with you.
We collect personal information in a number of ways, including directly from you and, in some cases, from third parties.
We may collect personal information when you:
visit or use our website
create an account
place an order or make a payment
submit a form
enquire about our products or services
sign up to marketing communications
participate in a promotion, survey or loyalty program
contact us by phone, email, chat or social media
provide information during customer service interactions
give us information in relation to NDIS or Support at Home services
Where reasonably necessary, we may also collect personal information from third parties such as:
your care manager
support coordinator
plan manager
case manager
nominee, carer or family member
healthcare provider
referral partner
service provider acting on your behalf
payment processors
ecommerce and technology platforms
delivery partners
analytics, advertising and fraud prevention providers
If we receive personal information that we did not ask for, and we are not permitted to keep it, we will take reasonable steps to destroy or de-identify it where lawful and practicable.
We collect, hold, use and disclose personal information for purposes including:
supplying meals, products and related services
processing and fulfilling orders
arranging delivery
managing payments, invoices, refunds and credits
verifying identity and preventing fraud
providing customer support
creating and managing customer accounts
communicating with you about your account, orders, deliveries or service issues
improving our products, website and customer experience
personalising your experience, including meal recommendations or relevant service information
managing rewards, referral programs, promotions and surveys
sending marketing communications where permitted by law
complying with legal and regulatory obligations
establishing, managing and administering funded service arrangements including NDIS and Support at Home
creating service records, approvals, referrals, provider communications and invoicing documents for funded customers
handling complaints, disputes or claims
supporting business operations, reporting and planning
We may disclose personal information to third parties where reasonably necessary for the purposes above, including to:
payment processors and financial service providers
website, ecommerce and app providers
customer service and communications platforms
delivery and logistics partners
IT, hosting, cloud storage and software providers
analytics, marketing and advertising providers
professional advisers including lawyers, accountants and insurers
government bodies, regulators or law enforcement where required or authorised by law
providers, care managers, support coordinators, plan managers, nominees, carers or healthcare professionals involved in a funded meal arrangement
contractors and service providers who help us operate our business
related entities, business purchasers or investors in connection with a restructure, sale or business transaction, subject to appropriate confidentiality arrangements
We do not sell personal information.
Because Délidoor also supports customers under funded care arrangements, we may need to collect and handle a higher level of personal information than a standard retail meal business.
For example, when you are referred to us by a provider, care manager, support coordinator, plan manager, nominee, family member or healthcare professional, we may collect information needed to:
confirm eligibility or referral details
set up your account
arrange service approvals
manage provider billing and customer contributions
communicate with relevant authorised contacts
ensure meals and delivery arrangements are appropriate
Where we collect health related or other sensitive information, we will only do so where reasonably necessary for our services and in accordance with applicable law.
Our website uses cookies and similar technologies to help it function, understand website usage, measure campaign performance, personalise content, and support advertising.
These technologies may collect information such as your IP address, device identifiers, browser type, pages visited, products viewed, and interactions with our website or emails.
We may use third party tools and platforms, including ecommerce, analytics and advertising providers, to help us understand how customers use our website and to improve our marketing and services.
You can usually control cookies through your browser settings. If you disable cookies, some parts of our website may not function properly.
We may send you marketing communications about our products, offers, services, news or promotions where permitted by law.
You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us using the details below.
Even if you opt out of marketing, we may still send you service related communications such as order confirmations, delivery updates, account notices, or important changes to our services.
Some of our third party service providers may store or process personal information outside Australia.
This can happen, for example, where we use cloud based platforms, ecommerce systems, payment providers, marketing tools, analytics tools or software providers with overseas infrastructure or support teams.
We take reasonable steps to ensure that any overseas recipients handling personal information on our behalf are subject to appropriate privacy and confidentiality obligations.
We may hold personal information in electronic systems, cloud platforms, customer service tools, accounting systems, internal records, and in limited cases physical records.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include access controls, system permissions, encryption, secure payment processing, staff training, platform security controls, and use of reputable service providers.
No data transmission or storage system can be guaranteed to be fully secure, so while we take reasonable steps to protect personal information, we cannot guarantee absolute security.
We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, comply with legal, tax, accounting and record keeping obligations, resolve disputes, and enforce our agreements.
When personal information is no longer reasonably required, we will take reasonable steps to destroy it or de-identify it, where lawful and practicable.
You may request access to the personal information we hold about you, or ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify your identity before responding to your request.
In some cases, the law allows us to refuse access or correction requests. If that happens, we will explain why, subject to any legal restrictions.
If you have a question, concern or complaint about how we handle personal information, please contact us using the details below.
We will review your complaint and respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, service providers, or legal obligations.
The latest version will be published on our website.
If you have any questions, want to access or correct your personal information, or wish to make a privacy complaint, please contact us at:
Délidoor
Email: hello@delidoor.com.au