Contact-us

Contact us
Email
hello@delidoor.com.au
Phone Number
02 8552 2850
Have a question

Frequently Asked Questions

How do I place an order?

It is very straight forward to place your order with Délidoor. Simply head to our menu page 

  • Fill your cart. Browse the menu and add exactly what you fancy—no preset bundles or meal plans. Mix family trays, single‑serves, desserts, whatever you like.

  • Hit the $80 minimum. A little housekeeping rule: carts must total at least $80 so we can cover packing costs and keep prices fair.

  • Choose your delivery date. At checkout you’ll see the next delivery dates available for your area. Pick the one that suits best.

  • Review delivery fees. Spend $150 or more and delivery is free. Under $150, a flat $17 w8ll apply.

  • Check out. Pay with Visa, MasterCard, Amex, PayPal , Google Pay or Apple Pay. There’s no subscription and no lock‑in—order what you want, when you want.

  • Relax while we cook. We’ll email an order summary, then an order fulfillments and text your tracking link the day before delivery. Your freezer fill‑up is on its way!

Is there a minimum spend?

Yes, at Délidoor we have a minimum of $80 per order.

  • If your order is under $150, we apply a flat delivery fee of $17.
  • If the order is over $150, delivery is on us.

(Tip: Two family meals (ie serves 4) or a family meal + 2 complete meals for one (ideal for lunch) usually clear the minimum order threshold.)

What payment methods do you accept?

Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay and Delidoor digital gift cards.
All transactions are processed through PCI‑DSS compliant gateways, and we never add card surcharges.

Do you sell gift vouchers (gift cards)

Yes—digital gift cards from $50 to $300.
• Choose an amount
• We email it straight to the lucky person (or to you for forwarding or printing).
• 3 years expiry date and redeemable site‑wide, delivery included.

I'm an SAH (Aged Care Support at Home) or NDIS customer - how does that work

Délidoor is a registered NDIS provider and has supply agreements with more than 500 Support at Home providers across NSW, ACT, VIC, QLD, TAS, SA and WA.

  1. Register & get approved

    • Before you can order under your Support at Home or NDIS plan, you need to register with us so we can set up your account. Register here for Support at Home, or here for NDIS.

    • We’ll confirm your details and seek approval from your plan manager (NDIS) or Support at Home provider within one or two business days.

    • Once both Délidoor and your provider sign off, your account is activated for split billing.

  2. Split payment made simple

    • Sign in to your account using your email address.

    • Add meals to your cart just like any other customer.

    • At checkout you’ll see an automatic discount applied to offset the cost of food preparation and delivery, which is charged to your plan.

    • No extra forms or phone calls: our system emails the itemised invoice straight to your provider.

  3. Ordering options

    • Online – the quickest way (you’ll see the split-payment breakdown before you pay).

    • Over the phone – call our friendly team on (02) 8552 2850; we’ll place the order and email the receipt within minutes. We accept payment by credit or debit card only.

  4. Need the finer details?

Note: Once approved, you pay 30% at checkout, your provider is billed for the 70%, and great food lands on your doorstep. No paperwork, no hassle.

Can I pick up in person?

Our kitchen is a dedicated production site and is not geared up to welcome walk‑in retail clients. As such we cannot accept pick up in person at our site.