Frequently Asked Questions

Welcome to our FAQ Page

Delivery

Fortunately not. All deliveries containing prepared meals and cheese will come in an insulated box so they can stay safely frozen / chilled until you come back home.
You will need to advise us of a safe place for our driver to leave your delivery. Please be as specific as you can for our driver, so he/she can follow your instructions.

Please leave a delivery note during the checkout process on how to enter the complex (such as a code or buzzer), or where is best to leave your delivery. If you don't provide specific instructions, our drivers will leave your order in, what they believe will be, the safest place possible.

Délidoor currently delivers within 30km of Sydney CBD. If you are not sure whether you are within the 30km radius, please use our postcode check at the top of the website and/or at the checkout.

Délidoor delivers both Tuesday and Friday's. The actual delivery time will depend on our run for the day. You will be notified the day before your delivery date, and again once the delivery has been completed.

If you need to make changes or cancel your order, you'll need to do so prior to your delivery area cut-off time. The cut-off time is either Friday 4pm for delivery the following Tuesday or Wednesday 4pm for delivery the following Friday.

Please contact us at hello@delidoor.com.au or contact Customer Care on 1800 344 000 so we can make this change for you.

Yes there is a flat delivery fee of $12 for orders under $120.

Free delivery are for orders over $120. 

Firstly, we apologise if this happens. 

Contact us directly at hello@delidoor.com.au and we will rectify the situation as soon as possible.

We are unable to provide this service due to the current Covid-19 situation.

Ordering process

All you need to do is browse through our menu of ready to eat meals (prepared meals) or one of the categories such as bread, fruits, cheese and wine

You can add the products directly to the cart, or build a wishlist and add them later. Once you are ready to finish the transaction, head over to the cart (top right corner) and complete your purchase.

You can make payment via credit card or PayPal. Just click on the shopping cart icon on the top right hand corner of the website, and follow the instructions. 

No, you don't. At Délidoor, there is no lock-in contract or subscription obligation. You are able to try out our products and order anything you want, anytime, and then opt out if you need to. 

Prepared Meals

Délidoor prepared meals are either fresh or frozen.

  • Fresh meals have an average shelf life of 5 days in the fridge. We recommend eating quiches and salads within 3 to 4 days after our delivery to you.
  • Frozen meals have an average 5 months shelf life in the freezer.

Before consumption, always refer to the product label where you will find the "Use By Date".

Our chefs take the highest care to keep allergy-prone ingredients out of certain meals. However, they may still be present as all of our prepared meals are cooked and produced in our kitchen.

We suggest checking the ingredients list for each meal thoroughly before ordering and consumption. Contact us at hello@delidoor.com.au if you are still unsure.

Our beef and chicken are halal certified. For more information about the certification, please contact us at hello@delidoor.com.au so we can send you the relevant documentation.

Please note that while our meat is halal certified, our meals themselves have not been certified.

It depends on the actual meal. Please refer directly to the instructions displayed on the product label for the best method. .

Yes they are all frozen except our salads, soups and quiches which are made fresh. Find out here why our prepared meals are frozen

Produce such as fruits are picked up fresh from the market on the day of delivery.

Bread is fresh from our bakery and delivered to us in the morning before you receive it in the afternoon.