FAQs

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How do I place an order?

It is very straight forward to place your order with Délidoor. Simply head to our menu page 

  • Fill your cart. Browse the menu and add exactly what you fancy—no preset bundles or meal plans. Mix family trays, single‑serves, desserts, whatever you like.

  • Hit the $60 minimum. A little housekeeping rule: carts must total at least $60 so we can cover packing costs and keep prices fair.

  • Choose your delivery date. At checkout you’ll see the next delivery dates available for your area. Pick the one that suits best.

  • Review delivery fees. Spend $120 or more and delivery is free. Under $120, a flat $17 wull apply.

  • Check out. Pay with Visa, MasterCard, Amex, PayPal , Google Pay or Apple Pay. There’s no subscription and no lock‑in—order what you want, when you want.

  • Relax while we cook. We’ll email an order summary, then an order fulfillments and text your tracking link the day before delivery. Your freezer fill‑up is on its way!

Is there a minimum spend?

Yes, at Délidoor we have a minimum of $60 per order.

  • If your order is under $120, we apply a flat delivery fee of $17.
  • If the order is over $120, delivery is on us.

(Tip: Two family meals (ie serves 4) or a family meal + 2 complete meals for one (ideal for lunch) usually clear the minimum order threshold.)

What payment methods do you accept?

Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay and Delidoor digital gift cards.
All transactions are processed through PCI‑DSS compliant gateways, and we never add card surcharges.

Do you sell gift vouchers (gift cards)

Yes—digital gift cards from $50 to $300.
• Choose an amount, add a personal note.
• We email it straight to the lucky person (or to you for printing).
• 3 years expiry date and redeemable site‑wide, delivery included.

Do you offer bulk or corporate orders?

We do. Perfect for:

  • Office freezer fills
  • Client thank‑you hampers
  • Aged‑care meal programs
  • Events & filming crews

Volume pricing starts at 20+ meals. Email hello@delidoor.com.au for a tailored quote, lead times, and allergen sheets.

I'm an HCP or NDIS customer - how does that work

Delidoor is a NDIS approved provider and has setup supply agreements with more than 500 Home Care Providers across NSW, ACT, VIC, QLD, SA and WA.

  1. Register & get approved

    • Before being able to order under your HCP or NDIS plan, you will need to register with us and get an account setup. Best is to register here for HCP, or here for NDIS.

    • We’ll confirm your details and seek approval from your Plan Manager (NDIS) or Home Care Package provider within one or two business day.

    • Once both Delidoor and your provider sign‑off, your account is unlocked for split billing.

  2. Split‑payment made simple

    • Sign-in in your account using your email address
    • Add meals to your cart just like any other customer.

    • At checkout you’ll see an automatic discount being applied to offset the cost of food preparation and delivery that will be charged to your package.

    • No extra forms or phone calls—our system emails the itemised invoice straight to your provider.

  3. Ordering options

    • Online – the quickest way (you’ll see the split‑payment breakdown before you process the payment).

    • Over the phone – call our friendly team on (02) 8552 2850; we’ll place the order and email the receipt within minutes. We accept payment only by credit card or debit card.

  4. Need the finer details?

Note: Once approved, you pay 30 % at checkout, your provider is billed for the 70 %, and great food lands on your doorstep—no paperwork, no hassle.

Can I pick up in person?

Our kitchen is a dedicated production site and is not geared up to welcome walk‑in retail clients. As such we cannot accept pick up in person at our site.