To be eligible for NDIS meals, your NDIS plan needs to include Home Services and or Daily Activities.

Usually, your plan will include a line item as below:
- Preparation and delivery of Meals, line item (01_022_0120_1_1).

If you are unsure, check with your plan manager or your NDIS support coordinator as we will need confirmation of your eligibility before we can onboard you.

Yes. You can choose whatever prepared meals you feel like as all our meals can be claimed for the NDIS rebate as long as you are eligible for it.

In each order, you are able to order various type of meals (complete meals serve 1, main of serves 2, soups, desserts, breakfast and snack) and varied the composition and quantity between each order.

Yes. Delidoor is registered under support category 01_022_0120_1_1 – Assistance with Daily Life: Meals. This lets us invoice plan managers or the NDIA directly for the preparation and delivery component of each order.

• 70 % of the total cost (meal preparation + delivery) is claimable from your Core Supports budget.
• 30 % covers raw ingredients and is paid by you at checkout. We charge only the ingredient portion to your card and invoice the rest to your plan manager or the NDIA.

Absolutely. At checkout you’ll pay the full amount upfront, then use the Delidoor tax invoice to claim 70 % back. Make sure to tick the box " Send me a NDIS / HCP invoice" at the bottom of your cart so you receive a split invoice as per below:

When you register you’ll provide your support coordinator contact details as well as plan manager’s email, phone and NDIS number. We send them an agreement and invoice the claimable 70 % automatically after each order. No extra admin for you.

As soon as we receive a confirmation on their end, you will receive a welcome email and a phone call from us to welcome you.

This process may take some time based on how quickly we receive the confirmation from your plan manager and or support coordinator.

There is a minimum of $60 of total cost of food.

Order as few or as many meals as you like—weekly, fortnightly or just when you need it. As our artisan meals are snap-frozen, you can keep them in the freezer and can keep them as long as until you need (well, no more than 6 months). There are no contracts or subscriptions.

You can build your own box from 170+ mains, soups, sides and desserts. Filter by protein type and allergens to suit your preferences and dietary goals.

Meals arrive snap-frozen in an insulated wool-liner box that keeps them frozen for up a couple of hours. Store straight in your freezer. Single-serve artisan meals reheat in the microwave in under 10 minutes, while larger portions benefit from an oven or stovetop warm-through to deliver full, restaurant-quality flavour. Clear heating directions are printed on every pack.

At present we don’t supply full IDDSI texture-modified meals (pureed, minced & moist, etc.). However, our menu search lets you filter for common needs such as gluten-free, dairy-free, nut-free, and vegetarian. Every dish clearly lists allergens and nutrition, and our chefs continually add new options based on customer demand. If you require a specific texture or medical diet, call us on 02 8552 2850 and we’ll confirm whether a current item is suitable or suggest alternatives.

If your plan budget is exhausted or rolls over, you can: (a) pause orders, (b) pay the full amount yourself, or (c) switch to a new funding line once approved. Our support team will guide you through the best option.

Yes. Add them as an authorised contact on your Delidoor account. They can order online or by phone, and the co-payment split will apply automatically.

Delivery is free on orders ≥ $120. Orders below that incur a $17 fee. The fee falls within the claimable 70 % portion, so you won’t pay extra beyond your 30 % co-payment.

Registration takes 2 minutes online. Plan-managed and agency-managed participants can usually place their first order within 24 hours of manager approval; self-managed participants can order immediately.