Délidoor collects personal information so we can provide meals, manage customer accounts, arrange deliveries, communicate with customers and authorised contacts, and administer funded services such as NDIS and Support at Home.

The information we collect may include:

  • name
  • contact details
  • delivery and billing details
  • order and payment information
  • provider, plan manager, support coordinator, nominee or care manager details
  • funding related information and reference numbers
  • dietary, allergy or other health related information relevant to meal suitability or delivery
  • records of enquiries, referrals and customer service interactions

We may collect this information directly from you or from someone acting on your behalf, such as a care manager, support coordinator, plan manager, nominee, family member, healthcare professional or provider.

We collect, hold, use and disclose this information so we can:

  • set up and manage your account
  • supply meals and related service
  • process payments and provider invoices
  • arrange approvals and funded service administration
  • communicate with you and authorised contacts
  • support meal suitability and service delivery
  • improve our products and services
  • meet legal and regulatory obligations

If you do not provide the requested information, we may not be able to supply products or services, arrange funded billing, or complete account setup.

We may disclose personal information to service providers and third parties who help us operate our business, including ecommerce, payment, delivery, customer service, marketing, technology and professional service providers, as well as providers, care managers, support coordinators, plan managers, nominees or healthcare professionals involved in your funded meal arrangement where appropriate.

Some of our service providers may store or process personal information outside Australia.

Our full Privacy Policy explains how we handle personal information, how you can request access or correction, and how to make a privacy complaint.

You can view our full Privacy Policy at:
https://delidoor.com.au/policies/privacy-policy

If you have any privacy questions, please contact us at:
hello@delidoor.com.au